Jacqueline Smith

www.jacquelinemarie.design
jacquelinesmith.designer@gmail.com

SUMMARY

Seasoned User Experience & Product Design Leader with 15 years of expertise in steering human-centered design strategies across SaaS, healthcare, and various industries. Proficient in transforming complex problems into innovative, scalable solutions that drive positive behavior change. Adept at empowering and leading cross-functional teams to deliver measurable outcomes, with a proven track record of enhancing user satisfaction and efficiency metrics.

EDUCATION

MA, Health Communication
Emerson College  |  Boston, MA
in collaboration with Tufts University School of Medicine

BFA, Graphic Design
SCAD  |  Savannah, GA

SPEAKING

Portfolio Reviews & Mentor
General Assembly & UX Community

OrthoFi User Conference (Speaker)
OrthoFi | January 2020

Fireside Chat (Panel)
Denver UX | December 2018

Whiteboard Design Challenge (Judge)
Denver UX | August 2018

Design Evolution: Promoting & Integrating UX & Design in Your Organization (Panel)
Ladies that UX | March 2018

Designing for Behavior Change (Workshop)
athenahealth R&D Conference | August 2017

EXPERIENCE

Manager, Product Design
Omnicell  |  Mountain View, CA (Remote)  |  2020 – Current

Leveraging design and research to empower health systems and pharmacies to radically transform the way they manage medications. Building a product design and research strategy while coaching designers to improve their own craft. Directing Omnicell’s design system and initiative to a cohesive cloud platform. 

Senior Product Designer
OrthoFi  |  Denver, CO  |  2018 – 2020

Revolutionized the orthodontic industry though design and product leadership at one of Denver’s fastest growing start-ups. Led a team of embedded product designers and mentored product managers on end-to-end strategy, solutions, and validation. Defined processes and guidelines for acquiring and analyzing user feedback and user behavior. Championed creation of design team career tracks, competencies, and goals.

Experience Design Lead
athenahealth  |  Watertown, MA  |  2015 – 2018

Led team and projects to execution through close collaboration with agile R&D teams to define, design, and test products within the hospital market as part of athenahealth’s cloud-based services for electronic health records. 

UX and Visual Designer
New Spin Digital  |  Newton, MA  |  2012 – 2015

Translated complex client requirements and important user feedback into insightful wireframes and production-ready visual designs, all of which combined to directly facilitate the evolution of engaging, usable, and beautiful websites and apps.

Visual Designer, healthcare specialty
Contract/Freelance  |  Boston, MA  |  2010 – 2013

Implemented and owned the design process and branding at various Boston area companies.
Clients included: Boston College, WEGO Health, The Safety Institute, and Evoncea

Photo Art Director
Lands’ End  |  Dodgeville, WI  |  2006 – 2010

Contributed creative direction and design for catalog, internet, and in-store photography across all global brands. Produced and art directed fashion photo shoots and managed freelance teams, while working closely with in-house photo studio and production teams.

Creative Intern
Time, Inc.  |  New York, NY  |  2006